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DASA Providers and Stakeholders Respond

Summary: A satisfaction survey of 256 providers and stakeholders finds that most providers and stakeholders found DASA to be a valued partner and a leader in the chemical dependency field. They appreciated helpful, knowledgeable and accessible staff, timely, courteous response to requests for assistance, excellent training which meets continuing education requirements, technical assistance, and useful publications. They suggested changes in business processes, including reducing paperwork/administrative requirements, improving information systems, getting more input from providers before making changes, ensuring prompt responses to email and phone requests, and adapting business processes to meet the needs of certain groups. They also proposed focusing on co-occurring disorders/clients shared with mental health in the future by working with the legal system around chemical dependency issues, addressing counselor shortages and rates, and insuring providers and agencies are ethical and professional.

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