DSHS RDA - DSHS 2005 Client Survey





	Only Online Authors Date Geography Titles Full Archive Category Project Number

Research > 11 > 128

DSHS 2005 Client Survey

DSHS Clients Speak

Executive Summary

Between January and June 2005, DSHS surveyed 1,136 clients
who had received services in the previous fiscal year. These clients were asked about their satisfaction with DSHS services and recommendations for change.

The 2005 client survey is the fourth in a series of agency-wide client surveys initiated in 2001. These client surveys are one of the primary methods DSHS uses to "listen" to its customers, and to incorporate customer input into its strategic planning and decision-making processes.

As in previous years, the great majority of clients expressed
satisfaction with DSHS services and with their interactions with staff. However, compared to previous years, fewer clients felt they were involved in making choices about services or that services were well coordinated.

Although there has been improvement in these areas, some clients
still report problems with access to services and reaching staff. Access to information continues to be an issue for some.

DSHS is committed to improving customer service. The information collected in the 2005 Client Survey will assist agency leadership in charting a future course for DSHS. We thank all who shared their opinions through this survey.

Download

DSHS 2005 Client Survey - MAIN REPORT

Click on the PDF symbol to the left and download the report: "DSHS 2005 Client Survey" Publication Date: April 2006. Report Number 11.128.

To view this Portable Document Format (PDF) you may experience errors or unexpected behavior while opening or reading the file you downloaded. Therefore, we suggest that you always use the latest version of the Adobe Acrobat Reader. Persons with disabilities may call to request a paper copy.

Related reports

DSHS Action Plans
2007 DSHS Employee Survey (11.135)
2006 DSHS Employee Survey (11.131)
What Do RDA Customers Want? (11.123)
Employees Speak Out, DSHS Agency-wide Employee Survey (11.122)
Department of Social and Health Services Client Survey 2003 (11.113)
Department of Social and Health Services Client Survey 2002 (11.107)
Department of Social and Health Services Client Survey 2001 (11.103)
Department of Social and Health Services Employee Survey 2000 (11.100)
DSHS Provider Surveys
DSHS Statewide Survey of Washington Residents

Modified: Thursday April 17 2008

For more ways to get in touch with the Department of Social and Health Services, go to the DSHS Contact Information Web page. Technical Site Comments: DSHS Webmaster. Copyright 2004 Washington State Department of Social and Health Services.