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	Employees Speak Out 2002-2004 DSHS Agency-wide Employee Survey
Download: Report, Appendix: B, C, D, E, F
Download: DSHS Employees Tell Us

Summary: The DSHS employee survey was completed by 7,391 employees throughout the agency in a 22-month period ending in July 2004. Compared to the DSHS-wide survey conducted in 2000, DSHS has made progress in: providing feedback on work performance (up 4%); sharing information, even when news is bad (up 3%); and coaching our employees so customer service improves (up 3%). Consistent with earlier surveys, DSHS also achieved high scores for: employee competence; a positive work environment; and satisfaction with job characteristics. Areas needing further work include: communication, especially management communicating to staff and listening to staff concerns; advancement, hiring and recognition; perception of senior management; policies, procedures and resources; and defined goals.

Related reports

• DSHS Action Plans

• 2007 DSHS Employee Survey (11.135)

• 2006 DSHS Employee Survey (11.131)

• DSHS 2005 Client Survey; DSHS Clients Speak (11.128)

• What Do RDA Customers Want? (11.123)

• Department of Social and Health Services Client Survey 2003 (11.113)

• Department of Social and Health Services Client Survey 2002 (11.107)

• Department of Social and Health Services Client Survey 2001 (11.103)

• Department of Social and Health Services Employee Survey 2000 (11.100)

• DSHS Provider Surveys

• DSHS Statewide Survey of Washington Residents
  

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