Research > 11 > 115

	No Wrong Door eRoom Evaluation
Download: Report

 

Summary: This report evaluates the impact of web-based group collaboration application software chosen to pilot a centralized data information repository for DSHS field offices. The particular application tested, eRoom, was installed in the Puyallup Valley Community Services Office and the Yakima Children's Administration/Juvenile Rehabilitation Administration site. Client data, status and case notes from multiple divisions were entered into the eRoom system. Many of the features of eRoom, such as discussion groups, calendaring and voting, were not used during the pilot. Staff did not find these features particularly useful, as they preferred to use the more familiar e-mail system to provide these functions. After using the eRoom software for a few client staffings, participants at the Yakima pilot site determined that the software was a duplication of effort and did not provide enough benefit to justify the added workload. Only a little over half the Puyallup staff said they would recommend continuing to use eRoom under the current configuration. However, a number of those who said "no" said they would want to continue using it, if all program areas and staff on the teams participated equally in its use.

• Early Experiences in Service Integration: What We Can Learn from No Wrong Door Startups (11.111)

• No Wrong Door: Designs of Integrated, Client Centered Service Plans for Persons and Families with Multiple Needs (11.99)

       ^{BOOKMARK THIS}

For more ways to get in touch with the Department of Social and Health Services, go to the DSHS Contact Information Web page. Technical Site Comments: DSHS Webmaster. Copyright 2004 Washington State Department of Social and Health Services.