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	Department of Social and Health Services Client Survey 2003
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Summary: The 2003 DSHS client survey is the third in a series and shows improvement in almost every measure of client satisfaction. On more than half of the questions, the improvement over 2001 survey results was great enough to be statistically significant. The most dramatic improvement in 2003 was in the area of service coordination. Rate of satisfaction with service coordination increased by 12 percentage points over the 2002 scores. In all three years, the client surveys found high levels of overall satisfaction and some areas of concern.

Related information

• 2007 Client Survey: DSHS Clients Speak  (11.133)

• 2006 DSHS Employee Survey (11.131)

• Department of Social Health Services Employee Survey 2000 (11.100)

• Department of Social and Health Services Client Survey 2001 (11.103)

• Department of Social and Health Services Client Survey 2002 (11.107)

• Employees Speak Out, 2003 DSHS Agency-wide Employee Survey (11.122)

• DSHS Statewide Survey of Washington Residents

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