Department of Social and Health
Services Employee Survey 2000
Executive Summary
Background and Purpose The DSHS Balanced ScoreCard details the agency's strategic plan
through a number of goals and performance measures. Ten of the Balanced
Scorecard performance indicators address employee issues: satisfaction, skills,
training, and use of outcome data. In order to provide accurate information for
these employee measures, the Washington State Department of Personnel and DSHS's
Research and Data Analysis Division conducted a DSHS Employee Survey based on
the standard DOP employee survey. The survey questions that addressed Balanced
ScoreCard measures showed:
Improvement Needed. Only about one out of every two employees surveyed
gave positive responses to three of the performance indicators.
Recognition of Accomplishments. 47%said that when they improve
their performance, their accomplishments are recognized.
Access to Outcome Data: 50% reported that their workgroup has access
to data about the impact our services have on clients.
Use of Outcome Data. 51% said their workgroup uses data about the
impact of their services to improve services.
Room to Improve. About eight out of ten employees responded positively to
four of the performance indicators.
Support for Continuous Learning. 77% reported that their manager
supports their participation in continuous learning.
Manager Respect. 80% of employees reported that their manager treats
them with dignity and respect.
Supervisor Training. 86% of supervisors had taken the "Basics of
Supervision " course or other course related to their ability to
supervise staff.
Little Improvement Needed. About 9 out of 10 employees gave positive
responses to the remaining three performance indicators.
Supervisor Respect. 88% said that their supervisor treats them with
courtesy and respect.
Co-Worker Respect. 92% said that their fellow workers treat them with
courtesy and respect.
Supervisor Skills. 93% of supervisors surveyed said they have the
supervisory skills they need to manage well in DSHS.
Skills and Training. 94% said that their skills and training enable
them to do their job well.
Other Areas of Concern
The survey also included a number of other questions concerning employee
satisfaction. The low-scoring areas and areas in which DSHS scores are lower
than the statewide average may be considered for future emphasis and performance
measurement. In addition to the concerns about client outcomes and recognition
of accomplishments addressed in the Balanced ScoreCard, two additional areas
were rated positively by less than half of employees and also compared
poorly to state averages:
Advancement Based on Merit
Communication within DSHS
Download
Click on the PDF symbol to the left and download the report: "Department
of Social and Health Services Employee Survey 2000."Publication Date:
9/2001. Report Number 11.100.
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For more ways to get in touch with the Department of Social
and Health Services, go to
the DSHS Contact
Information Web page. Technical Site Comments: DSHS Webmaster.
Copyright 2004 Washington State Department of Social and Health Services.
