“The mission of the Mental Health Division is to promote recovery and safety.”
Perceptions of Mental Health Services Report
The Washington Institute for Mental Illness Research and Training has
published the results of their statewide survey of publicly funded mental
health services. This telephone survey includes the responses of over
2,000 adults in Washington State.
One of the primary goals of the survey was to determine the consumers’ perceived satisfaction with the services they received. This information was obtained through two types of questions. The first type of question provided a statement such as “I deal more effectively with daily problems.” The consumer then chose among the following responses: Strongly Agree, Agree, Undecided, Disagree, or Strongly Disagree. These questions addressed various types of satisfaction, including Perceived General Satisfaction, Appropriateness and Quality of Services, Participation in Treatment Goals, Perceived Outcomes, and Perception of Access.
The second type of question allowed the consumer to choose their own words in answering the questions. An example of this second type of question is "What two things do you like the least about the mental health services you received?"
- "Perceptions
of Mental Health Services - 2002 Adult Consumer Survey (
) [311
KB file size, 32 pages]
For further information or questions, please contact Dennis McBride (dmcb@u.washington.edu) or by calling (253) 756-2335.
Adobe Acrobat Reader is required to view PDF files and you can download it for free. If you do not have an application that can display Microsoft Word documents (.doc), you can download a free Word Viewer.
For more ways to get in touch with the Department of Mental Health Services, go to the DSHS Contact Information Web page. Mental Health Related Questions Contact:
