“The mission of the Mental Health Division is to promote recovery and safety.”
Mental Health Ombuds Services
The regional support network must demonstrate effective mechanisms for reviewing consumer complaints. A complaint is an informal verbal or written statement by a consumer, family member or other consumer representative, which expresses dissatisfaction with some aspect of mental health services or lack thereof. The complaint may be filed with a community mental health agency, the regional support network/prepaid inpatient health plan or the Ombuds services. The goal is to bring resolution to the complaint at the lowest possible level. The regional support network must encourage resolution of complaints at the lowest possible level.
The map below is a visual representation of the counties
served by the 13 Regional Support Networks. Contact
information for Ombuds
services in all of the RSNs are provided below, but you may also click
on the county or RSN to see complete contact information for public mental
health services in your community.
Chelan-Douglas RSN
Jill Dempsey or Jeff HowardMental Health Ombudsman Services
Aging and Adult Care of Central Washington
50 Simon St. SE,
East Wenatchee, WA 98802-7727
Toll Free: 1-800-346-4529
Email: dempsj@dshs.wa.gov or howarj@dshs.wa.gov
Clark County RSN
Melanie Mairino16420 SE McGillivray,
Suite 130, PMB 910,
Vancouver, WA 98683
Toll Free: 1-866-666-5070
Email: Maiomel@aol.com
Eastern State Hospital
John MurphyEastern State Hospital
PO Box 800, Maple Street
Medical Lake, WA 99022-0800
Work Phone: 1-509-299-4520
Email: murphyjo@dshs.wa.gov
Greater Columbia Behavioral Health RSN
Heather Everett or Shawn CampbellBenton Franklin Dispute Resolution Center
5219 W Clearwater Suite 11,
Kennewick, WA 99336
Work Phone: 1-800-257-0660
Fax: 1-509-783-3449
Email: heathereverett@bfdrc.org or shawncampbell@bfdrc.org
Grays Harbor County RSN
Theresa Mahar
Grays Harbor County RSN Mental Health Ombuds
2109 Sumner Avenue, Aberdeen, WA 98520-3699
Work Phone: 1-360-200-5230
Toll Free: 1-888-816-6546
Email: maharthe@yahoo.com
King County RSN
Dave Black
King County Ombuds - The Exchange
Building
400 Yesler Ave, Yesler Building Rm. 402,
Seattle, WA 98104
Work Phone: 1-206-205-5329
Toll Free: 1-800-790-8049
Fax: 206-205-0854
Email: ombuds.mhd@kingcounty.gov
Mental Health Division (HRSA)
Hank BalderramaMental Health Division
PO Box 45320,
Olympia, WA 98504-5320
Work Phone: 1-360-902-0820
Email: baldech@dshs.wa.gov
North Central WA RSN
Jeff
Howard, Erin Nelson or Rick
Einar
Aging and Adult Care of Central Washington
1336 Pioneer Way, Suite 103
Moses Lake, WA 98837-2410
Toll Free: 1-800-346-4529
Email:howarj@dshs.wa.gov, nelsoec@dshs.wa.gov
or reinar@dshs.wa.gov
North Sound Mental Health Administration RSN
Chuck Davis and Deborah
Moskowitz
North
Sound Regional Ombuds
309 South Third Street,
Mount Vernon, WA 98273
Work Phone: 1-360-419-3455
Toll Free: 1-888-336-6164
Email: chuckd@nsrsn.org or deborahm@co.skagit.wa.us
Peninsula RSN
Margaret Lavender
, Denise Merrill and Tricia
Scott
PRSN Mental Health Ombuds
9004 Washington Ave. NW,
Silverdale, WA 98383
Toll Free: 1-888-377-8174
Work Phone: 1-360-692-1582
Email: ombuds@kitsapdrc.org
Pierce County RSN
Stephanie Keck
and Carolyn Glover
Pierce
County Ombuds
3580 Pacific Ave.,
Tacoma, WA 98418-7915
Work Phone:(253) 902-0820
Toll Free: 1-800-531-0508
Email: skeck@co.pierce.wa.us or
cglover@co.pierce.wa.us
Southwest RSN
Dorinda Burns-TaylorSouthwest RSN Ombuds
1952 9th Street,
Longview, WA 98632
Work Phone:(360)-414-0237
Email:ombudsswrsn@hotmail.com
Spokane County RSN
Tisha Robbins
Spokane County Ombuds
312 W. Eight Ave.
Spokane, WA 99204
Work Phone: (509) 477-4666
Toll Free: 1-866-814-3409
Fax: (509) 477-4667
Email: trobbins@spokanecounty.org
Thurston-Mason RSN
Thurston-Mason Ombuds
412 Lilly Road NE,
Olympia, WA 98506
Work Phone: (360) 754-2982/(800) 658-4105
Email:
Timberlands RSN
Theresa Mahar
Timberlands Ombuds
1140 NW Warrenton Dr. #302 Warrenton, OR 97426
Work Phone: 1-503-468-3509
Toll Free: 1-866-439-3064
Email: maharthe@yahoo.com
Western State Hospital
Laura Van Tosh
Timberlands Ombuds
9601 Steilacoom Boulevard SW, Tacoma, WA 98498-7213
Work Phone: (253)-879-7996
Main Line: (253) 582-8900
Email: vantola@dshs.wa.gov
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For more ways to get in touch with the Department of Mental Health Services, go to the DSHS Contact Information Web page. Mental Health Related Questions Contact:
