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Contact: Mindy Chambers, DSHS Communications, 360-902-0265, mindy.chambers@dshs.wa.gov
February 06, 2014
DSHS Improves Client Services, Saves $20.8 million through Lean Management Efforts

OLYMPIA - Governor Jay Inslee's request that state agencies commit to using Lean management practices is producing excellent results at the Department of Social and Health Services.

 “In one year, our focus on Lean management has saved dollars, and, I believe could be saving lives,' said DSHS Secretary, Kevin W. Quigley.  He cited two specific examples: a 57 percent reduction in the number of Child Protective Services investigations open for more than 90 days and a 17 percent improved performance in the welfare program, Temporary Assistance for Needy Families (TANF).  The improvements in the TANF program saved the state $20.8 million in forgiven federal penalties the state had incurred in the year prior to the Inslee Administration.


“As the state’s largest agency, and the one that serves the most vulnerable and needy, it is important that DSHS follow the Governor’s lead in adopting the Lean management approach. It allows us to use our resources in the most effective way, while staying focused on our mission of helping people transform their lives,” Quigley said. He said the changes were possible in a large part because DSHS staff is committed to applying the Lean process to their daily work.


DSHS is reporting details on all of its Lean efforts in its Strategic Plan and Lean Report 2014.




DSHS does not discriminate and provides equal access to its programs and services for all persons without regard to race, color, gender, religion, creed, marital status, national origin, sexual orientation, age, veteran’s status or the presence of any physical, sensory or mental disability.