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Basic Health-Plus (BH-Plus) Case

Revised October 28, 2007

Purpose:

Alerts Alert 404 - Another CSO Updated Shared AU Alert 405 - CSO Updated BH-Plus AU Coordination of Case Action Between MEDS CSO and Non-MEDS CSO Enhanced Security for Selected MEDS Users Letters Maintenance Activity Processing a Shared Case Recertification of BH-Plus Assistance Unit Shared Cases All Assistance Units Do Have Same Head of Household All Assistance Units Do Not Have Same Head of Household

Alerts When a user in another office has acted on an AU that is in a shared case, an alert is generated to inform the user in the other office that the case action has been processed. Alerts generated in this situation are: Alert 404 - Another CSO Updated Shared AU Alert 404 - generated when action is taken on an AU which is linked to an active AU in another office. This includes action taken by a non-MEDS office user if the related AU is "owned" by the MEDS office but is a non-BH-Plus AU. This alert is also generated when a MEDS user with enhanced security updates a BH-Plus AU that is "owned" by another CSO. The user should review the case action taken by the other office. This is a user-dispositioned alert. Alert 405 - CSO Updated BH-Plus AU Alert 405 - generated when action is taken on an AU which is linked to an active BHP-Plus AU. This alert is sent to the MEDS user assigned to the AU and displays regardless of which office "owns" the AU.

Coordination of Case Action Between MEDS CSO and Non-MEDS CSO An AU in which a client is receiving BH-Plus medical can not be its own separate AU in ACES if there are other related AUs. The BH-Plus AU becomes an associated AU with the other AUs in which there are common members. The MEDS office is responsible for maintaining the BH-Plus AUs regardless of the fact that a non-BH-Plus AU exists and regardless of whom "owns" the case. The non-MEDS office is responsible for maintaining all non-BH-Plus AU. MEDS users processing case actions on a BH-Plus AU when a shared case exists must be aware of how the case action being processed will affect eligibility on the non-BH-Plus AU. The case action on the BH-Plus AU can not be completed until coordinated with the user in the other office. If the case action being processed has no effect on the non-BH-Plus AU, the MEDS user will confirm the action on the (DONE). ACES will automatically send Alert 404 - Another CSO Updated Shared AU - to the appropriate CSO user. If the case action being processed has an affect on the non-BH-Plus AU, the MEDS user will hold the case to the SPA and contact the non-MEDS office before finalizing the case action. When the case action is processed, the non-MEDS CSO will receive Alert 404 - Another CSO Updated Shared AU.

Enhanced Security for Selected MEDS Users To allow MEDS users to take action on a BH-Plus AU "owned" by a non-MEDS CSO, selected MEDS users have been assigned an enhanced security profile. These MEDS users have an on-line update access to non-MEDS office cases.

Letters ACES suppresses all letters that normally would be generated on a MEDS AU in a shared case situation. The MEDS office generates special BH letters instead of ACES generated letters. Review letters normally generated for non-MEDS AU are suppressed on BH-Plus AUs.

Maintenance Activity When a MEDS user with enhanced security accesses an AU that has an associated non-MEDS AU, the MEDS user must determine if the case action being processed will affect the non-BH-Plus AU. If the case action will affect the non-BH-Plus AU Do not confirm the case action. Place the AU on the SPA. Contact the non-MEDS office to receive approval for updating the non-BH-Plus AU. After the case is finalized Alert 404 - Another CSO Updated Shared AU - will be sent to the user of record.

Processing a Shared Case ACES treats a shared case differently depending on whether the head of household is the same for all AUs. When one or more AUs is shared between offices and the head of household is the same for all AUs, the non-MEDS office "owns" all of the AUs, including the BH-Plus AU. However, only BH-Plus users have access to work on the BH-Plus AU. Reports showing total AU count will have a separate total for the number of BH-Plus AUs "owned" by a non-MEDS office.

Recertification of BH-Plus Assistance Unit ACES automatically extends the review end date for an additional certification period at the end of an existing certification period.  This continues until the AU is closed. Review alerts normally generated for non-MEDS AU are suppressed on BH-Plus AUs.

Shared Cases Shared cases must be processed differently based on whether or not all assistance units have the same head of household. In both of the following situations each office can choose to retain ownership of their individual AU depending on the case circumstances. When working on a shared case that includes a BH-Plus AU: All Assistance Units Have Same Head of Household AU is active in a non-MEDS CSO and the MEDS office screens a new application. MEDS user gets Edit Message 229 - AU and FW Are Not in the Same CSO This means there is an AU open in another CSO so the user must press <F3> to cancel out of screening. MEDS user with enhanced security must screen Add a Program and then process case through Options O - Interview, P - Process Appl Months, and Q - Finalize. In this situation, all AUs are "owned" by the non-MEDS CSO and only a MEDS user with enhanced security can update the case. AU is active in MEDS CSO - non-MEDs office receives new application. When the non-MEDS office user tries to screen the new application, Edit Message 229 - AU and FW Are Not in the Same CSO - displays. This means that there is an active or pending AU in the MEDS office. Press <F3> to cancel out of screening. The user in the non-MEDS office must contact the MEDS office and ask that the MEDS AU be transferred to the non-MEDS office. The non-MEDS office then can do Add a Program and then process case through Options O - Interview, P - Process Appl Months, and Q - Finalize. The BH-Plus AU stays in the CSO of residence (non-MEDS office) and the case is "owned" by the non-MEDS CSO. Maintaining the BH-Plus AU is the responsibility of the MEDS office. Only a MEDS office user with enhanced security can work on the MEDS AU. All Assistance Units Do Not Have Same Head of Household AU is active in a non-MEDS CSO - MEDS office receives application. The MEDS office user with enhanced security can screen Add a Program and then process, and finalize the application. AU is active in MEDS CSO - non-MEDS office receives application. The non-MEDS office user can screen Add a Program, process, and finalize the application.

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Modification Date: October 28, 2007

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