Alert 051

ACES ALERTS

051: ER / RECERT NOTICES WILL BE SENT TONIGHT

This alert is generated two working days before ER / Recert letters are mailed, or one day prior to the day that the letter is generated in overnight batch. There is one Alert 051 generated per user. There is not one generated for each case. This alert is a reminder to the user that there is one day remaining to make any necessary appointment changes.

This is a review and redetermination alert.

DISPOSITION

System will disposition the alert if user doesn't.  After the user gets past the Eligibility Review Notice Date – the alert should be gone.

 

PROCEDURE

The alert displays a due date informing the user of the last date to make changes to the review appointments tentatively set in ACES. To make changes to the review appointments:

  1. Determine if the client is due for a face-to-face review.

  2. If the client is due for a face-to-face review and there is no schedule conflict:

    1. Let ACES send the appointment letter.

    2. Disposition the alert.

  3. If the client is due for a face-to-face review, and you want to change the date or time of the appointment:

    1. Access the case from the alert submenu by entering [R] - Reschedule Appointment - in the S field, and pressing <F15>.

    2. The (MISC) is displayed to make all necessary changes to the appointment time and / or date.

    3. ACES will send the appointment letter.

    4. Disposition the alert.

  4. If the client is not due for a face - to - face review:

    1. Access the case by entering [R] - Reschedule Appointment- in the S field and pressing <F15>.

    2. Call (MISC).

    3. To send the client a letter notifying them of the requirements to send in the review, access aces.online and send Letter 0023-02 ,General Request for Information or Action.

    4. Delete the interview appointment by entering a [Y] in the Del field and pressing <F24>.

    5. <TRANSMIT> to go to the (ELIG).

    6. Confirm eligibility and override Letter 0010-01, General - No Change in Benefits.

    7. Call(DONE).

    8. <TRANSMIT> to return to the alert screen.