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Relay Services

Federal Communication Commission (FCC) –Title IV of the Americans with Disabilities Act requires the telecommunication relay services. The FCC oversees Title IV. States and telecommunication providers are responsible to provide telecommunication relay services. The intent is to ensure that people with hearing loss and speech disabilities achieve functionally equivalent access to telecommunication services. The FCC establishes rules and makes decisions that impact the people with hearing loss and speech disabilities, states, telecommunication providers and relay providers. The FCC is required to gather public comments before making these rules and decisions. The FCC regulates Telecommunication Relay Services (including CapTel Relay), Internet-based relay services and video relay services. At this time, states are responsible for the provision of telecommunication relay services only.

For more information: http://www.fcc.gov/cgb/dro/

National Exchange Carrier Association (NECA) - All telecommunication providers are required to contribute using a “carrier contribution factor” every year. It is less than one percentage (>1%) of its’ revenue deposited into a Telecommunication Relay Service (TRS) Interstate fund managed by NECA on behalf of the FCC. This contribution fulfills the telecommunication providers’ obligation to provide relay services as a way to simplify the implementation complexity of the Americans with Disabilities Act; Title IV. The NECA TRS Interstate fund reimburses all relay providers (TRS, IP and VRS). NECA reimburses TRS relay providers and pays for 51% of interstate calls (Washington-to-another state) on a price-per-minute (PPM) basis. The state of Washington ODHH pays for 49% of interstate calls and 100% of intrastate calls (calls within Washington).

For more information: http://www.neca.org/source/NECA_Resources_216.asp

Washington Relay Service

Washington Utilities & Transportation Commission

Sprint Internet Relay

Sprint Relay

Video Relay Service (VRS) Providers List

Though many of our faithful readers know that VRS is available through Sprint Relay and Sorenson Relay, they may not be aware that there are other VRS providers to choose from.  Here is an update listing of all VRS providers:

ATTVRS
AT&T
Web: www.attvrs.com
Videophone:  ATTVRS.TV
Hearing Callers: 1-888-877-9998

CAVRS
Communication Access Center
Web: www.cacvrs.org
Videophone:  CACVRS.TV
Hearing Callers: 1-866-500-9662

CSDVRS
Communication Service for the Deaf
Web: www.csdvrs.com
Videophone:  CSDVRS.TV
Hearing Callers: 1-800-538-9881

Hawk Relay
Web: www.hawkrelay.com
Videophone: dialhawk.com
Hearing Callers: N/A

HOVRS (Go America)
Hands On
Web: www.hovrs.com
Videophone:  HOVRS.TV
Hearing Callers: 877-467-4877

HAMILTON
Hamilton Relay
Web: www.hipvrs.com
Videophone:  HAMILTONVRS.TV
Hearing Callers: 866-498-4777

i711 VRS (Go America)
i711
Web: www.i711.com
Videophone:  i711.TV

LIFELINKS VRS
LifeLinks
Web: www.lifelinksvrs.com
Videophone:  69.18.207.166

NextTalk VRS
NextTalk
Web: www.nexttalk.net
Videophone:  (see website for details)

Nordia VRS
Nordia (Canada)
Web: www.myrelay.com
Videophone:  MYRELAY.TV

SPRINTVRS (Go America)
Sprint
Web: www.sprintvrs.com
Videophone:  SPRINTVRS.TV
Hearing Callers: 1-866-410-5787

Verizon VRS (Go America)
Verizon
Web: www.ip-vrs.com
Videophone:  TV.IPVRS.COM
Hearing Callers: N/A

SORENSONVRS
Sorenson Communications
Web: www.sorensonvrs.com
Videophone: 866-327-8877 or select Dial SVRS on VP100/200
Hearing Callers: 1-866-327-8877

SNAP!VRS
Snap Telecommunications
Web: www.snapvrs.com
Videophone: CALL.SNAPVRS.COM
Hearing Callers: 1-866-711-7627

LIFELINKS VRS
LifeLinks
Web: www.lifelinksvrs.com
Videophone: 69.18.207.166
Hearing Callers: 1-877-744-6111

VIABLE VRS
Viable, Inc.
Web: www.lifelinksvrs.com
Videophone: Viablevrs.tv

Please note that some VRS providers require establishing a video user profile to obtain a user ID number or personal 800 number.  The hearing caller will need to provide the Video Interpreter (VI) either a static (unchanging) I.P. address, ID number or personal 800 number to contact the deaf video user and/or to leave a video message.

Contact ODHH for information at: (360) 902-8000 voice/TTY or (360) 753-0699 TTY or 1-800-422-7941 TTY.

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Modification Date: 4/22/2008

Ask ODHH for more information about service offerings. For more ways to get in touch with the Department of Social and Health Services go to the DSHS Contact Information web page. Technical Site Comments: DSHS Webmaster.