Washington State Department of Social and Health Services Home page

Contact Us

We are sorry! During high-volume periods, especially the first of each month, you may not be able to reach us by phone right away or you may get a recorded message about a problem with the number you have called. The numbers below are correct, just very busy. Please try your call again.

Top Requests

Report a change - (Address, phone number, work hours, etc.) 1-877-501-2233
Background checks 1-360-902-0299
Food or food stamps - (Basic Food) 1-877-501-2233
Replace a lost or stolen Washington EBT Quest Card 1-888-328-9271
Medicaid information for providers 1-800-562-3022
Medicaid information for clients 1-800-562-3022
Verify employment of a contracted care provider 1-360-664-6161
Verify employment of a DSHS employee 1-360-725-5830
Report fraud 1-800-562-6906
Report abuse or neglect 1-866-363-4276
NewHire reporting  - (Child support) 1-800-562-0479
Answer phone - (Automated benefit questions for current clients) 1-877-980-9220
Child support community relations 1-800-457-6202
Invoice Express 1-888-461-8855
Alcohol/Drug use and mental health 1-877-301-4557
Social Service Payment System 1-360-664-6161


Save time!  Send your mail directly to the right address:

Benefits application/eligibility questions:

Mail:  DSHS Customer Service Center
P.O. Box 11699
Tacoma, WA  98411-9905

Medicaid or provider billing questions:

Mail:  Health Care Authority (HCA)
P.O. Box 45502
Olympia, WA 98504-5502



General Information

Mail: DSHS Constituent Services*
PO Box 45131
Olympia, WA 98504-5131
Send an email
: 1-800-737-0617
(Staff does not have access to client information)

* Administrative Office only, no direct services are provided at this location
Most offices are open Monday - Friday, 8:00 AM - 5:00 PM and closed on weekends and  holidays.