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Complaint Process

Anyone who feels that a certified program has acted in a way that places victims at risk or has failed to follow standards in WAC 388-60 may submit a written complaint to DSHS.

DSHS investigates complaints regarding domestic violence perpetrator treatment programs. Once it receives a complaint about a certified program, DSHS will:

  1. Determine that the complaint is valid.
  2. Notify the program within fourteen days of the complaint being determined valid that DSHS has received a complaint about the program.
  3. Notify the program that an investigation has been initiated.

Investigation

The investigation of a complaint may include contact with:

  • The person making the complaint
  • Other persons involved in the complaint
  • The treatment program

DSHS may investigate a domestic violence perpetrator treatment program without a written complaint if DSHS believes the program has placed victims at risk or failed to follow the standards outlined in WAC 388-60.

DSHS may request written documentation of evidence, or conduct an on-site visit to interview program staff.

Investigation Results

If DSHS determines that a complaint against a domestic violence perpetrator program is founded, DSHS may do one of the following:

  • Revoke the treatment program's certification
  • Suspend the treatment program's certification
  • Send a written warning to the treatment program

DSHS will mail a copy of the written results of the investigation to the person who made the complaint against the domestic violence perpetrator treatment program.
Domestic Violence
Domestic Violence Perpetrator Treatment
Introduction
Certification Process
Complaint Process
Advisory Board
Resources
Contact Information

 

This file last updated: Friday, June 09, 2006. Ask Children's Administration for more information. For more ways to get in touch with the Department of Social and Health Services go to the DSHS Contact Information Web page. Technical Site Comments: DSHS Webmaster. Site Information.