Washington State Department of Social and Health Services Home page

Current Turnaround Times

Due to the number of incoming calls and the length of time it takes to provide status check information over the phone, please see the table below before calling.

If you prefer, you may still contact us by telephone at 360-902-0299.  However, due  to the volume of calls received daily and the length of time it takes to provide this information over the phone, we request you limit the number of status check requests to no more than three forms per phone call.  When you call, please be prepared to provide the bulleted information below.

If you are still unclear on the status of your of a background check, email your request tobccuinquiry@dshs.wa.gov, with the following information:

  • Date the forms were submitted to BCCU;
  • BCCU account number from box 4 of the authorization form;
  • Applicant's name and date of birth; and
  • Identify what type of background check it was.  I.e. priority processing, standard or fingerprint
    based.

Name & Date of Birth Background Checks Turnaround Time

Type of Inquiry

Date Inquiry Received

Number of
Working Days to Process

General

April 8, 2014

8

Priority Processing:

New Hires

Initial Contracts

Initial Licenses

Approved Rushes

Developmental Disabilities Community Protection

DSHS State Employees




April 16, 2014




3

Web Service

April 17, 2014

1

Adult Protective Services

April 18, 2014

2 hours

 

Fingerprint-based Background Checks Turnaround Time

Item

Date Item Received

Number of
Working Days to Process

BCCU sending mailed fingerprint cards

April 17, 2014

1

BCCU processing fingerprint results for cards submitted to the WSP between March 20, 2014 and April 17, 2014*


April 3, 2014


11**

BCCU is conducting out of state research for fingerprint background checks with WIN Hits.


April 3, 2014


11

BCCU processing interim fingerprint result letters for applicants to schedule Fingerprint Vendor appointments


April 16, 2014


2


*Fingerprint Background Checks that require research from Oregon and Montana can take up to three weeks for BCCU to receive a response.

 

** Days do not include those background checks where Oregon or Montana research is required.

General Information:

  • Working days are Monday through Friday and exclude state holidays.
  • WSP takes up to 2 months to process resubmitted fingerprints due to poor print quality.
  • FBI takes up to 5 months to process resubmitted fingerprints due to poor print quality.
  • FBI takes up to 1 month to process national name and date of birth requests.
  • WSP and FBI do not return results to BCCU in the order submitted.